Welcome to the Windstream and Broadview integration site.
We created this page as a go-to resource for you to find key information related to the acquisition and integration process. You will also receive proactive updates via email from your account team.
Business as usual
As an existing Windstream or Broadview customer, no immediate changes went into effect on the day the acquisition closed. The way you do business with us is still the same.
Benefits of the acquisition.
The combination of the two companies provides our customers with access to a more comprehensive suite of advanced business communications services, competitive pricing, increased reliability and an unmatched level of customer service, including:
Broader services & solutions portfolio: The combination of the companies will expand the business services and scale available to you. As noted in IHS Markit's 9th Annual UC as a Service (UCaaS) Leadership Scorecard: North America – If Windstream, Earthlink and Broadview had been combined at the time the report was published, it would have ranked as the third largest UCaaS provider in North America for 2016. Broadview's OfficeSuite®, when coupled with Windstream's SD-WAN services, provides you with unparalleled business productivity, application visibility, control and service performance.
Superior customer experience: Our vision is to continue to deliver a best-in-class customer experience through our network and our people. With the combination of the companies we will look to optimize the customer experience and deliver a unified experience.
Expanded network options: Once integration is complete we can keep your business connected with one of the largest fiber optic networks in North America, extending over 150,000 fiber route miles. You will be able to take advantage of the advanced network connectivity, managed services, and value-added solutions this robust network enables.
Committed to our customers
During the months following the close of the acquisition, as we work to solidify and fully integrate our two companies—merging our networks, processes, people, customers and partners—we will stay true to delivering on our promises.
Whether you are looking to optimize your network for the cloud era, mobilize your workforce, or future-proof your communications investments, we are confident that through our combined company, we have the people, the approach and the solutions to help you achieve more. We look forward to serving you and your business needs for many years to come.
In the news
See press releases related to the merger.
We're here to help! Choose your contacts based on if your pre-acquisition relationship was with Windstream or Broadview.
Windstream Customer Care Contacts
Contact your Customer Advocate or Windstream Enterprise Customer Care at 800-600-5050
Contact your Customer Advocate or your dedicated Enterprise Customer Care agent
Contact Small Business Customer Care at
Wholesale / Carrier
Contact Wholesale Customer Care at
866-375-6040 or email us
Contact your Channel Manager
Broadview Customer Care Contacts
Contact your Broadview Account Team or Broadview Customer Care at 800-276-2384
Contact your Channel Manager
Frequently asked questions
As an existing Windstream or Broadview customer, nothing changed as of the day the acquisition closed. You should continue doing business with us as your normally would. Specifically:
During the months following the close of the acquisition, as we work to fully integrate our two companies—merging our networks, processes, people, customers and partners—we will stay true to delivering on our promises. As an existing customer, this means:
Yes, you can purchase new products/services at any time.