Broadview is now part
of Windstream

Welcome to the Windstream and Broadview integration site.

We created this page as a go-to resource for you to find key information related to the acquisition and integration process. You will also receive proactive updates via email from your account team.

Business as usual

As an existing Windstream or Broadview customer, no immediate changes went into effect on the day the acquisition closed. The way you do business with us is still the same.

  • Your current products and solutions remain the same
  • Your account teams remain the same, as do your contacts for Care and Repair

Benefits of the acquisition.

The combination of the two companies provides our customers with access to a more comprehensive suite of advanced business communications services, competitive pricing, increased reliability and an unmatched level of customer service, including:


Broader services & solutions portfolio: The combination of the companies will expand the business services and scale available to you. As noted in IHS Markit's 9th Annual UC as a Service (UCaaS) Leadership Scorecard: North America – If Windstream, Earthlink and Broadview had been combined at the time the report was published, it would have ranked as the third largest UCaaS provider in North America for 2016. Broadview's OfficeSuite®, when coupled with Windstream's SD-WAN services, provides you with unparalleled business productivity, application visibility, control and service performance.

  • Broadview's OfficeSuite® is a 100 percent cloud-based UCaaS solution that utilizes unique technology to unify calls, messages, meetings, faxes and business applications, ensuring no critical data is vulnerable on-site. OfficeSuite® encompasses a complete hosted phone system, HD video, audio and web conferencing, online fax, company-wide chat, presence, visual voicemail, speech to text, hot desking, toll-free, mobile applications and hundreds of advanced communications features.
  • Windstream's SD-WAN is a secure, highly scalable and cost-effective SD-WAN solution that transforms a customer's network to optimize application performance, lower costs and simplify network management. SD-WAN customers gain unprecedented reliability, control and visibility over their network-based applications to ensure a superior customer experience.

Superior customer experience: Our vision is to continue to deliver a best-in-class customer experience through our network and our people. With the combination of the companies we will look to optimize the customer experience and deliver a unified experience.


Expanded network options: Once integration is complete we can keep your business connected with one of the largest fiber optic networks in North America, extending over 150,000 fiber route miles. You will be able to take advantage of the advanced network connectivity, managed services, and value-added solutions this robust network enables.

Committed to our customers

During the months following the close of the acquisition, as we work to solidify and fully integrate our two companies—merging our networks, processes, people, customers and partners—we will stay true to delivering on our promises.

  • You will continue to be our top priority during this transition, delivering a customer-focused experience in all that we do.
  • We will keep you informed as our integration work progresses.

Whether you are looking to optimize your network for the cloud era, mobilize your workforce, or future-proof your communications investments, we are confident that through our combined company, we have the people, the approach and the solutions to help you achieve more. We look forward to serving you and your business needs for many years to come.

In the news

See press releases related to the merger.

Press releases

Have questions?

We're here to help! Choose your contacts based on if your pre-acquisition relationship was with Windstream or Broadview.

Windstream Customer Care Contacts

Enterprise
Contact your Customer Advocate or Windstream Enterprise Customer Care at 800-600-5050

Elite Customers
Contact your Customer Advocate or your dedicated Enterprise Customer Care agent

Small Business
Contact Small Business Customer Care at
800-347-1991

Wholesale / Carrier
Contact Wholesale Customer Care at
866-375-6040 or email us

Channel Partners
Contact your Channel Manager

Broadview Customer Care Contacts

All Customers
Contact your Broadview Account Team or Broadview Customer Care at 800-276-2384

Channel Partners
Contact your Channel Manager

Frequently asked questions

What happens to the products/services I had prior to the close of the acquisition?

As an existing Windstream or Broadview customer, nothing changed as of the day the acquisition closed. You should continue doing business with us as your normally would. Specifically:

  • Your current Windstream and Broadview products and solutions remain the same.
  • The existing (pre-acquisition) contact information you have for your Windstream or Broadview Account Teams, as well as your contacts for Care and Repair and Sales, remain the same.
Will there be future changes to my existing products/services?

During the months following the close of the acquisition, as we work to fully integrate our two companies—merging our networks, processes, people, customers and partners—we will stay true to delivering on our promises. As an existing customer, this means:

  • We will contact you proactively about any potential or upcoming changes that may affect you.
  • We will send you periodic updates about how our integration work is progressing overall.
  • You will continue to be our top priority during this transition, and we will deliver a customer-focused experience in all that we do.
Can I purchase new products/services during the integration?

Yes, you can purchase new products/services at any time.

  • If you are an existing customer, contact your existing (pre-acquisition) sales representative at Windstream or Broadview.
  • If you are a new customer or an existing customer who cannot reach your sales representative, call one of the following numbers.

    Windstream Sales: 800-347-1991
    Broadview Sales: 800-405-2200