Welcome to the Windstream and EarthLink merger website
We created this page as a go-to resource for you to find key information related to the merger and integration process. You will also receive proactive updates via email from your account team.
Business as usual
As an existing Windstream or EarthLink customer, no immediate changes went into effect on the actual merger close day; the way you do business with us is the same.
Committed to our customers
During the months after the merger close, as we work to solidify and fully integrate our two companies—merging our networks, processes, people, customers and partners—we will stay true to delivering on our promises.
Whether you want to drive incremental improvements to your current network, or transform your business through next-generation communications and networking, we are confident that through the merger of Windstream and EarthLink, we have the people, the approach and the solutions to help you achieve more. We look forward to serving you and your business needs for many years to come.
Have questions?
We’re here to help! Choose your contacts based on if your pre-merger relationship was with Windstream or EarthLink.
Windstream Customer Care Contacts
Enterprise
Contact your Customer Advocate or Windstream Enterprise Customer Care at 800-600-5050
Elite Customers
Contact your Customer Advocate or your dedicated Enterprise Customer Care agent
Small Business
Contact Small Business Customer Care at
800-347-1991
Wholesale / Carrier
Contact Wholesale Customer Care at
866-375-6040 or contact us online
Channel Partners
Contact your Channel Manager
EarthLink Customer Care Contacts
Enterprise, Small Business or
Wholesale / Carrier
Contact your EarthLink Account Team, or EarthLink Customer Care at 855-352-2731
Channel Partners
Contact your Channel Manager
Frequently asked questions
The combined company creates a stronger, more competitive provider of advanced network communications that can support you with:
As an existing Windstream or EarthLink customer, nothing changed effective on the day the merger close was announced. You should continue doing business with us as you usually would. Specifically:
During the months after the merger close, as we work to fully integrate our two companies—merging our networks, processes, people, customers and partners—we will stay true to delivering on our promises. As an existing customer, this means:
Yes, you can purchase new products/services at any time.
If you are an existing customer:
SALES OFFICES | ||
Windstream | EarthLink | |
Enterprise | Windstream 855-209-1839 or online |
EarthLink 877-355-1501 or email |
Small Business | Windstream 800-347-1991 or online |
EarthLink 888-850-1416 or online |
Wholesale / Carrier | Windstream 866-375-6040 or online |
EarthLink 888-850-1416 or online |
© 2021 Windstream Intellectual Property Services, LLC. All Rights Reserved.